It’s been a quick four weeks since I started working as the product marketer for Billing Manager. I’ve been busy with a lot of different things ranging from building out the development roadmap with our engineers to answering some tech support requests (we also play tricks on Dan, my boss’s boss’s boss). What has given [...]
Archive for June 2009
Have Your Say: Customer Council
June 30, 2009You’re the boss…Charting the Roadmap
June 26, 2009In the last week, I’ve spent the bulk of my time responding to customer feedback and putting together what I’m calling a “roadmap” for Billing Manager. The roadmap is a set of initiatives and product changes that we’re going make to improve Billing Manager. Let me be clear on this: customers are the boss. At [...]
We want you…on the Customer Council
June 19, 2009In the last week, I’ve immersed myself in customer feedback, reading and replying to your thoughts, opinions, ideas, and complaints. The team and I have spoken with a handful of customers over the phone and we’re going to continue to do this for one very simple reason: you’re the boss. We have a ton of [...]
We’re fixing the Safari 4 problem
June 17, 2009If you’re a Mac user, you probably already know this, but last night and today we’ve been experiencing some issues with the Safari 4 web browser. I’ve been hearing from customers via the Feedback button that some pages in the product aren’t loading or that it looks like invoices have disappeared. These problems are isolated [...]
And we’re back…
June 12, 2009It’s been an exciting few months here at Billing Manager and the greater Intuit. I’ve got some good news to share! We now have a product marketing and development team focused on growing and improving Billing Manager. I’ll share more about the team and what we’re working on soon, but I wanted to take this [...]
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