We want you…on the Customer Council
In the last week, I’ve immersed myself in customer feedback, reading and replying to your thoughts, opinions, ideas, and complaints. The team and I have spoken with a handful of customers over the phone and we’re going to continue to do this for one very simple reason: you’re the boss.
We have a ton of requests and things to work on that have been submitted through the “Feedback” button in the product, but we want to hear more from you—that’s why we’re recruiting customers for our new Customer Council.
What you’ll get for joining the Customer Council:
- Direct access to the folks at Intuit who work on Billing Manager
- Influence over new features and design while they’re still in development
- Input into the vision for Billing Manager going forward
What we ask from you in return:
- Commit 6 months to helping our team out
- Spend about an hour a month working with us and giving feedback (this could be over email, phone, or in person)
- Share your honest opinions and thoughts
Sound like a good deal? Reply to this post and I’ll reach out to arrange our first meeting.
June 19, 2009 at 1:36 pm
I’d love to help out with Billing Manager. I’m a big fan and have loved it from the start!
June 22, 2009 at 4:19 pm
@Andrew Thanks! I sent you an email via your website form so we can get in touch. Hope you had a good weekend.
June 23, 2009 at 8:13 pm
Pretty cool post. I just came across your site and wanted to say
that I’ve really liked reading your blog posts. Any way
I’ll be subscribing to your blog and I hope you write again soon!
June 24, 2009 at 5:41 pm
Sure I’d love to help out. This application has been a huge time saver for me, and I do have some ideas.
June 26, 2009 at 4:31 am
I’d love to help. Used it from day one and I have a bunch of suggestions or thoughts (although you pretty much got it right from the get-go). Thanks,can’t wait to hear from you.
June 26, 2009 at 9:03 am
@Mark Thanks for the enthusiasm–I’ve followed up with an email so we can schedule a time to hear your thoughts on Billing Manager.
June 26, 2009 at 10:20 am
[...] Billing Manager Blog « We want you…on the Customer Council [...]
June 29, 2009 at 6:37 pm
This has been a great resource. I would be more than willing to help out.
June 30, 2009 at 10:30 am
@Bryson and @Ali I’ll be scheduling something for next week. Thanks! Expect an email soon.
June 29, 2009 at 7:22 pm
I am in Canada Ontario please count me in, I really like your software and been using it for more than year now and it helped me a lot but in my view it misses some features that I like you consider them.
Thanks for great job
July 8, 2009 at 2:27 pm
Count me in (again).
July 8, 2009 at 2:33 pm
@David Just followed up with an email! Thanks.
July 12, 2009 at 11:32 am
If you are still accepting applicants – I would like to help. Thanks for a great site, and I look forard to being able to help evolve it.
August 17, 2009 at 1:22 pm
I am in if there is still room.
September 8, 2009 at 5:56 pm
If there are still any open slots, we would like to participate. We were one of the early adopters and our clients LOVE it!
September 9, 2009 at 9:42 am
@Jen I’ll add you to our list! I’m thinking in a week or two we’ll be reaching out to more folks.
September 29, 2009 at 2:10 am
I’m a copywriter (Frances Cherman & Associates) and a Web developer. I’m interested in participating in the Council if you still have slots available. My strength is being able to clearly identify and articulate what works well and what would work better in a user interface and SaaS product features. I’ve already posted some of my suggestions in a different thread.
October 6, 2009 at 10:40 am
I’m a partner in a graphic design and web development firm — we have a lot of experience with user interface design and overall usability testing. I would love to be a part of the council!
October 15, 2009 at 11:40 am
I’m a CRM consultant and small business owner who recently started using Billing Manager. I’ve also setup Billing Manager with Merchant Services for some of my friends who run small businesses and they love it. I’d like to be involved in your Customer Council if you’re still recruiting. Thanks.