Getting a white screen? Clear Cache
A couple of you folks have been reporting that you’re getting a white screen when you try to log in to Billing Manager. There is a quick way for you to fix that.
1. Just clear your cache and cookies (follow the article’s directions)
2. Close all your open windows in that browser
3. Try again.
Wait, wait, how do I clear my cache and cookies? Great question. This article explains it pretty clearly. Let us know if you have questions.
How to clear cache and cookies?
Bermster
December 14, 2009 at 8:23 am
This white screen has been happening to me for about the last week.
I did clear out cookies/cache. Still happening.
any other ideas?
Thanks
December 14, 2009 at 3:35 pm
I cleared out cookies/cache and am still getting the white screen. I need in my account! Anybody that can help?
December 14, 2009 at 5:03 pm
Hey Christy – Thanks for letting us know. First we’re working hard to get a fix out for the root cause of this issue. Sorry about having to even require that you go through this workaround with clearing your cache.
We have tested clear cache and cookies solution and it seems to work for us. Could you ensure that ALL your browser windows are closed before trying again. So clear the cache and cookies by following the articles directions…but then close your windows.
Let us know how it goes for you!
December 14, 2009 at 5:46 pm
i am now on the phone, and have been for probably close to an hour.
I’m not getting much help, just transfered.
It’s still not working for me.
December 14, 2009 at 4:55 pm
The exact same situation I am in.
Do you know if they have a phone number?
December 14, 2009 at 5:02 pm
Hey folks. Thanks for letting us know. First we’re working hard to get a fix out for the root cause of this issue. Sorry about having to even require that you go through this workaround with clearing your cache.
We have tested clear cache and cookies solution and it seems to work for us. Could you ensure that ALL your browser windows are closed before trying again. So clear the cache and cookies by following the articles directions…but then close your windows.
Let us know how it goes for you!
December 15, 2009 at 8:56 am
have been having this problem since last week, i’ve also cleared the cookies and followed the instructions to the letter and it still does not work.
December 16, 2009 at 3:09 pm
I’m having the same problem. I cleared the cache and cookies, closed the browser and re-opened billingmanager.com. After I try to login I get a white screen with an empty box. IE indicates an error in the lower left corner which is permission denied when I double click on it.
December 16, 2009 at 3:34 pm
I am finally able to get in but it seems to only work sometimes. What I did was clear the cookies/cache and then shut down my computer, turned it back on and went straight to the login. Hopefully y’all can get this problem resolved quickly. Thanks and hope this helps a little.
December 17, 2009 at 8:47 am
Hey we’re working on it Christy, thanks for hanging in there. Sorry for your issues! We just did a deployment last night, can you try it again? Thanks for your patience!
December 20, 2009 at 4:54 pm
This is really inconvenient. When will this get fixed?:
December 21, 2009 at 8:36 am
I AM STILL HAVING TROUBLE SIGNING IN. I AM STILL GETTING THE WHITE SCREEN. I HAVE TRIED EVERYTHING, CLEARING CACHE/COOKIES, SHUTTING DOWN, RESTARTING, I MEAN EVERYTHING I CAN DO AND IT IS JUST NOT WORKING. WHAT IS GOING ON? THIS HAS TO BE FIXED WE ALL HAVE BUSINESSES TO RUN. IS THERE A NUMBER OR ANYONE TO CALL BESIDES THE 3 DAY WAIT TIME FORT CUSTOMER SERVICE TO CONTACT US? HELP!!!!!
December 21, 2009 at 9:10 am
Hey Paul! Thanks for your comment. Clearing your cache and cookies has worked for everyone so far, one thing to ensure is that you are closing out ALL browser windows after clearing your cache/cookies and trying again. Let me know if that works.
We know this is not the ideal solution and the team really is cranking to figure out what is going on…it’s a tricky one to reproduce since only a small subset of users are experiencing it. But we should have an update by tomorrow. THANKS again for your patience. I’ll email you when we have the fix.
December 22, 2009 at 5:36 pm
hi there.
i made a comment on the board about using Google Crome…
M
December 22, 2009 at 5:35 pm
Hi guys.
I had this same problem on our home computer.
I use Google Crome on my laptop and it works well, so I downloaded onto the home computer (it’s free) and viola – access.
Hope this works for you – I know it was really frustrating to not be able to get into the manager.
Namaste,
Michelle
December 29, 2009 at 1:56 pm
Hi all- we have fixed the issue. Please check again and let us know if you are having problems. Thanks for your patience!
March 3, 2010 at 2:44 pm
Well, it’s March 2010 and the problem is still there. I’ve cleared my cookies and my cache, closed all the windows, and it persists.
It only happens in Firefox 3.6 (my main browser), I can get in via IE or Safari just fine.