As 2009 ends, the Billing Manager team would like to say “Thank You” for your loyalty, and to wish you, your family, and your business a happy and prosperous New Year. We are grateful for your continued feedback, and are excited to share improvements we’ve made based on it.
With your help, we introduced big product [...]
Archive for the 'Customer Learning' Category
Thank You for a great year! We’re looking forward to the next
December 27, 2009New Billing Manager engineer trades hip hop ringtones for coding
December 1, 2009New Billing Manager engineer trades hip hop ringtones for coding
November 25, 2009Hello world.
My name is Brian and I have been on the Billing Manager team for three months now. I finished my degree at Cal (GO BEARS!) this past spring.
When I graduated, a lot of things stopped:
Skateboarding indoors
Showing up to meetings 10 minutes late
The 5 for 5 deal at Domino’s Pizza
Ringtones featuring hip [...]
We’d like your feedback: Word of Mouth, Reviews, and Invoicing
July 24, 2009Title: We’d like your feedback: Word of Mouth and Reviews
Over the past couple of weeks, I’ve been in some discussions with Intuit’s Innovation Lab. They’re thinking of some interesting ways to help small businesses acquire new customers and harness the power of word-of-mouth on the web. Think about the last time you were on Amazon.com…did [...]
Have Your Say: Customer Council
June 30, 2009It’s been a quick four weeks since I started working as the product marketer for Billing Manager. I’ve been busy with a lot of different things ranging from building out the development roadmap with our engineers to answering some tech support requests (we also play tricks on Dan, my boss’s boss’s boss). What has given [...]
You’re the boss…Charting the Roadmap
June 26, 2009In the last week, I’ve spent the bulk of my time responding to customer feedback and putting together what I’m calling a “roadmap” for Billing Manager. The roadmap is a set of initiatives and product changes that we’re going make to improve Billing Manager. Let me be clear on this: customers are the boss. At [...]
We want you…on the Customer Council
June 19, 2009In the last week, I’ve immersed myself in customer feedback, reading and replying to your thoughts, opinions, ideas, and complaints. The team and I have spoken with a handful of customers over the phone and we’re going to continue to do this for one very simple reason: you’re the boss.
We have a ton of requests [...]
Do you run a remodeling business?
February 9, 2009If you use Billing Manager to run your remodeling/renovation business, we’d love to hear from you. We want to chat about how you’re using Billing Manager and get your feedback on the site. What’s in it for you? Our eternal thanks, a better Billing Manager, and the chance that your business may be featured in [...]
Help with Billing Manager
November 25, 2008Got a question about Billing Manager? Is it one of the top questions in this screen shot?
If so, or if you have any other questions, check out Billing Manager Help. It’s chock full of information. To access Help, click the Billing Manager menu’s Help & Support link
A recent psychological study of user assistance found that [...]
Get Paid Faster
November 14, 2008Are customers paying you on time? If the answer is “no”, then you are not alone.
In the Intuit Billing Manager “Get Paid” Survey, we found that:
42% of small businesses state that “getting paid quickly by customers” is one of the key issues that keeps them up at night
33% of small business owners state that they [...]
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